Responsible Gaming

Our Commitment to Responsible Gaming

At sizi99, responsible gaming is not a checkbox — it is a foundational principle embedded in everything we do. We believe that online gaming should be an enjoyable, voluntary form of entertainment, and we are deeply committed to ensuring that every player on our platform maintains a healthy relationship with gambling throughout their experience.

We recognize that the vast majority of our players — from Jakarta to Surabaya, Medan to Bali — engage with our sports betting, live casino, slot, and togel (Indonesia's traditional numbers lottery) offerings purely for entertainment. However, we also understand that for a small minority, gambling can become problematic. That is why we have invested in a comprehensive suite of tools, policies, and resources designed to help players stay in control at every stage of their gaming journey.

sizi99 strictly enforces a minimum age of 21 years for all players. We employ a full range of player protection tools — including deposit limits, session reminders, time-out features, and permanent self-exclusion — and our trained customer support team is available 24/7 to assist any player who believes their gambling may be becoming a problem. Our approach is proactive, compassionate, and always in the player's best interest.

21+ Age Policy — Strictly Enforced

Access to all sizi99 services — including sports betting on BRI Liga 1, Timnas Indonesia matches, and international leagues; live casino games; slot machines; togel lottery; sabung ayam (live cockfight streaming); and all other gaming products — is strictly restricted to individuals who are 21 years of age or older.

This requirement is non-negotiable. All new accounts are subject to age verification during registration, and we reserve the right to request additional proof of age (Indonesian KTP, passport, or equivalent government-issued identification) at any time, including before processing any withdrawal. Accounts found to belong to individuals under 21 will be immediately closed, all funds forfeited, and the incident reported to relevant authorities where required.

We also urge all adult players who share devices with minors at home to use device-level parental controls and to never save their sizi99 login credentials in accessible browsers or apps. Gaming is for adults — protecting younger family members from exposure is a shared responsibility.

Recognizing Problem Gambling

Problem gambling affects people from all walks of life and can develop gradually, often without the individual fully realizing it. Knowing the warning signs — in yourself or in someone close to you — is the first critical step toward seeking help. sizi99 encourages all players to be honest with themselves and to monitor their gaming habits regularly.

Common signs that gambling may be becoming a problem include:

• Spending more money than you can afford to lose on gambling
• Chasing losses by placing larger bets to recover money already lost
• Gambling to escape stress, anxiety, depression, or other emotional difficulties
• Lying to family members or friends about how much time or money you spend gambling
• Neglecting work, studies, family responsibilities, or personal health because of gambling
• Borrowing money, selling belongings, or taking loans to fund gambling activity
• Feeling irritable, anxious, or restless when you try to reduce or stop gambling
• Repeatedly failing to stick to spending or time limits you set for yourself
• Prioritizing gambling over meals, sleep, or social activities
• Feeling guilt or shame after gambling sessions, yet continuing anyway

Self-Assessment Questionnaire

Player Protection Tools

sizi99 provides a comprehensive set of responsible gaming tools that every registered player can access directly through their account settings or by contacting our 24/7 customer support team. These tools are designed to give you meaningful control over your gaming activity and are implemented promptly upon request — often within minutes.

Deposit Limits

Setting a deposit limit is one of the most effective ways to keep your spending within a budget you are comfortable with. sizi99 allows players to set daily, weekly, and monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours (for daily limits), 7 days (for weekly limits), or 30 days (for monthly limits) after the change is requested — preventing impulsive decisions made in the heat of a gaming session.

For example, a player might set a monthly deposit cap of Rp 1.000.000 to ensure their gaming expenditure never exceeds an amount they consider affordable entertainment. Once that ceiling is reached, no further deposits are accepted until the reset period elapses, regardless of the outcome of any individual gaming session.

How to Set a Deposit Limit

• 1
  Log in to your sizi99 account Access your account from any device using your registered credentials.
• 2
  Navigate to Account Settings → Responsible Gaming Find the Responsible Gaming panel in your account dashboard.
• 3
  Select "Deposit Limits" and choose your period Pick daily, weekly, or monthly, then enter your desired maximum in IDR.
• 4
  Confirm your limit The limit takes effect immediately. Decreases are applied at once; increases have a cooling-off delay.

Alternatively, contact our support team at [email protected] or via live chat and we will set or adjust your deposit limit on your behalf within minutes.

Time-Out Feature

The sizi99 time-out feature allows you to take a short break from all gaming activity without permanently closing your account. Time-out periods are available in preset durations of 24 hours, 72 hours, 7 days, 14 days, or 30 days. During a time-out, you cannot log in to your account, place bets, or make deposits. Any pending bets placed before the time-out are settled normally, and your account balance is preserved for when the time-out period ends.

A time-out is ideal if you feel you need a brief cooling-off period — after a stressful day, after a larger-than-planned gaming session, or simply because you want to reassess your habits. The time-out cannot be canceled before the period expires, which is intentional: it protects you from impulse decisions during the break.

To activate a time-out, visit the Responsible Gaming section of your Account Settings or contact our support team. The feature is activated promptly with no questions asked.

Self-Exclusion

For players who believe they need a more substantial break or who are experiencing a serious problem with gambling, sizi99 offers a self-exclusion program. Self-exclusion allows you to block all access to your account for an extended period of 3 months, 6 months, 12 months, or permanently.

When you self-exclude:

• Your account is immediately suspended and all login access is blocked
• All pending bets at the time of exclusion are voided (or settled, depending on bet status)
• Your remaining genuine deposited balance (excluding bonuses) is refunded to your r egistered payment account (BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay)
• You will not receive any promotional emails or bonus offers during the exclusion period
• Temporary self-exclusions cannot be reversed before the chosen period expires
• Permanent self-exclusion is irreversible — the account is closed for good

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion duration. Our team will process your request within 24 hours and confirm by email once your account has been suspended. We treat all self-exclusion requests with complete confidentiality and without judgment.

Protecting Minors

sizi99 operates a strict zero-tolerance policy regarding underage gambling. We require all players to be at least 21 years of age, and we verify age at registration and again before processing withdrawals. However, we also recognize that parental supervision at home is an equally important line of defense.

If your household includes children or teenagers, we strongly recommend the following measures:

• Never save your sizi99 username or password in a shared browser or device
• Always log out of your account after each session
• Use device-level parental control software to restrict access to gaming websites on shared computers, tablets, or smartphones
• Keep your account credentials private and do not disclose them to family members under 21
• Talk openly with young people about the risks of gambling and why it is an adult-only activity

If you suspect that a minor has accessed a sizi99 account — whether your own or another person's — please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

Getting Help and Support

Seeking help for a gambling problem is a courageous and important step. If you or someone you know is struggling, sizi99's customer support team is always your first point of contact — but we also encourage players to seek professional guidance from qualified counselors and support organizations.

Our support team can:

• Activate deposit limits, time-out periods, or self-exclusion on your behalf immediately
• Provide a full history of your gaming activity and spending for your own review
• Refer you to appropriate professional support resources
• Answer any questions about our responsible gaming tools and policies