Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by sizi99 ("we," "us," "our") through our online gaming platform accessible at https://sizi99.cam (the "Platform"). This policy applies to all users ("you," "your") who access or use our services, including sports betting, live casino games, slot games, togel (Indonesian lottery), and other gaming products.

sizi99 operates as an online gaming provider serving Indonesian players, and we handle personal data in accordance with applicable data protection laws and international best practices for privacy and security. We recognize that your personal information is sensitive, and we implement robust technical and organizational measures to safeguard it from unauthorized access, disclosure, alteration, or destruction.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with sizi99, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification documents (Indonesian KTP, passport, driver's license)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), payment card information (processed securely by third-party payment processors), transaction history, deposit and withdrawal records
• Verification Documents: Copies of identification documents, proof of address (utility bills, bank statements), selfie photographs for identity verification (KYC compliance)
• Communication Data: Content of messages, emails, live chat conversations, and other communications with our customer support team

2.2 Information Collected Automatically

When you access or use the sizi99 Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID)
• Connection Information: IP address, internet service provider, connection type (Wi-Fi, mobile data), approximate geographic location based on IP address
• Usage Data: Pages visited, features used, time spent on pages, navigation paths, referral sources, search queries within the Platform, games played, bets placed, betting patterns, login timestamps, session duration
• Performance Data: Error logs, crash reports, loading times, technical diagnostics

2.3 Information from Third Parties

We may receive additional information about you from third-party sources, including:

• Identity verification services that confirm your identity and age
• Fraud prevention and security services that assess risk
• Payment processors and financial institutions that process your transactions
• Marketing partners and analytics providers (if you interact with our promotional campaigns)
• Publicly available sources such as government registries (for regulatory compliance)

3. How We Use Your Data

sizi99 collects and processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your user account
• Verify your identity and age (21+ requirement for Indonesian players)
• Process deposits, withdrawals, and financial transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay
• Enable you to place bets and participate in gaming activities
• Calculate and credit winnings, bonuses, and promotional rewards
• Maintain transaction records and betting history

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities
• Respond to legal requests, court orders, or government inquiries
• Enforce our Terms and Conditions and resolve disputes
• Maintain records required by licensing authorities and regulators
• Verify that users are residents of Indonesia and meet the 21+ age requirement

3.3 Customer Support and Communication

• Respond to your inquiries, questions, and support requests via live chat, email, and WhatsApp
• Send transactional notifications (deposit confirmations, withdrawal updates, account alerts)
• Provide important service announcements, security alerts, and policy updates
• Conduct customer satisfaction surveys and collect feedback

3.4 Platform Improvement and Analytics

• Analyze user behavior and gaming preferences to improve our services
• Develop new features, games, and products based on user trends
• Optimize platform performance, speed, and reliability
• Conduct data analytics and statistical research (using aggregated, anonymized data)
• Test new features and A/B test different user experiences

3.5 Marketing and Promotions (With Your Consent)

• Send promotional offers, bonus notifications, and special event announcements (Indonesian Independence Day, Idul Fitri promotions)
• Personalize marketing messages based on your gaming preferences and activity
• Inform you about VIP program benefits and tier upgrades
• You may opt out of marketing communications at any time by contacting customer support or using the unsubscribe link in emails

3.6 Security and Fraud Prevention

• Monitor for suspicious activity, multiple accounts, and terms violations
• Protect against unauthorized access, hacking, and cyber attacks
• Implement responsible gaming measures (deposit limits, self-exclusion tracking)
• Investigate and resolve account disputes and complaints

4. Data Sharing and Disclosure

sizi99 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for the purposes outlined below:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who process personal data on our behalf under strict confidentiality agreements:

• Payment Processors: To facilitate deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay)
• Identity Verification Services: To verify your identity, age, and address for KYC compliance
• Cloud Hosting Providers: To store data securely on cloud servers
• Customer Support Tools: To manage live chat, email ticketing, and customer relationship management
• Analytics Providers: To analyze platform usage and performance (using anonymized data where possible)
• Security Services: To detect fraud, prevent cyber attacks, and protect platform integrity

4.2 Legal Authorities and Regulators

We may disclose your personal information to law enforcement, regulatory authorities, or government agencies when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with gaming licensing requirements
• Requested by Indonesian authorities investigating illegal activity
• Required to protect the rights, property, or safety of sizi99, our users, or the public
• Necessary to enforce our Terms and Conditions or prevent terms violations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. You will be notified of any such change via email or prominent notice on the Platform.

4.4 With Your Consent

We may share your personal information with other third parties when you provide explicit consent, such as when you authorize us to share information with a specific partner or service.

5. Data Security Measures

sizi99 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

5.1 Technical Security

• Encryption: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Secure Storage: Encrypted databases with restricted access controls
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Intrusion Detection: Real-time monitoring for suspicious activity and cyber threats
• Secure Payment Processing: PCI DSS-compliant payment gateways for financial transactions
• Regular Security Audits: Periodic penetration testing and vulnerability assessments by independent security firms

5.2 Organizational Security

• Access Controls: Personal data accessible only to authorized employees on a need-to-know basis
• Staff Training: Regular privacy and security training for all employees handling personal data
• Confidentiality Agreements: All staff sign strict confidentiality agreements
• Incident Response Plan: Procedures for detecting, reporting, and responding to data breaches
• Data Minimization: We collect only the data necessary for specified purposes

5.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Use a strong, unique password for your sizi99 account
• Never share your login credentials with anyone
• Log out after each session, especially on shared or public devices
• Be vigilant against phishing emails or fake websites impersonating sizi99
• Contact us immediately if you suspect unauthorized account access

6. Data Retention

sizi99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

After the applicable retention period expires, we securely delete or anonymize your personal information. However, we may retain certain data for longer periods if required by law, regulatory obligations, or to protect our legal rights.

7. Your Privacy Rights

You have the following rights regarding your personal information. To exercise any of these rights, please contact our customer support team:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide a copy of your data in a structured, commonly used format within 30 days of your request.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes collected, or if you withdraw consent. However, we may retain certain data if required by law or for legitimate business purposes (e.g., preventing fraud, resolving disputes, complying with legal obligations).

7.4 Right to Restrict Processing

You may request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider, where technically feasible.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing emails using the unsubscribe link or by contacting customer support.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

7.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

8. Cookies and Tracking Technologies

sizi99 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, such as maintaining your login session and remembering your preferences. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the Platform, helping us improve functionality and fix bugs.
• Functionality Cookies: Remember your preferences (e.g., language settings, display options) to provide a more personalized experience.
• Analytics Cookies: Help us understand user behavior, popular features, and navigation patterns for service optimization.
• Marketing Cookies: Track your activity to deliver relevant promotional content and measure campaign effectiveness (only with your consent).

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or receive notifications when new cookies are set. Note that disabling certain cookies may limit your ability to use some features of the Platform.

9. Children's Privacy

sizi99 services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at [email protected]. We will promptly delete any such information and close the associated account.

All users are required to verify their age during the registration process, and we employ age verification systems to prevent underage access. Any account found to belong to a person under 21 will be immediately suspended, and all funds will be forfeited.

10. Changes to This Privacy Policy

sizi99 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a revised "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Platform homepage

Your continued use of sizi99 services after the updated Privacy Policy becomes effective constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: